This Frequently Asked Questions (FAQ) page should answer most if not all of your questions about our products and facility (“Our Brand” is another good place too look). However, you can never be too careful when it comes to food allergies, so please do not hesitate to reach out if there is anything else you need to know.
Section 1 – FAQ – General:
Q: A friend of mine told me that you make the best allergy friendly chocolates on the planet? Is this true?
A: Yes. Safe Sweets makes the best allergy friendly chocolates on the planet. Your friend sounds pretty smart (and has great taste!).
Q: Are your products made in a peanut free, tree nut free, dairy free and gluten free facility?
A: Yes. All of our products are handmade in our dedicated peanut free, tree nut free, dairy free and gluten free facility.
Q: Are your products Kosher?
A: Yes, all of our products are Certified Kosher Pareve. In addition to the comprehensive review that was performed prior to our Certification being granted, we are subject to ongoing monitoring as to our ingredients, facility, and manufacturing process. Please contact us directly with any questions about our certification or about any individual products that we offer.
Q: Are your products Vegan?
A: Our chocolate is vegan, our rice crisps are vegan, and our marshmallows are vegan. However, our pretzels are not vegan (Gluten-Free Chocolate Pretzel Bark and Gluten-Free Chocolate Covered Pretzels).
Q: Are your products truly Peanut free and Tree Nut free?
A: Yes. All of our products are Peanut free and Tree nut free, and no nuts of any kind are ever brought into, much less processed in our facility, ever.
Q: Are your products Gluten Free?
A: Yes. All of our products are Gluten Free. In fact, we run a dedicated gluten free facility.
Q: Do any of your products contain Soy?
A: Yes. Only our Chocolate Marshmallows Clusters and Chocolate Marshmallow Mini’s contain soy. However, this product is handmade and packaged in a separate, contained area of the facility to prevent any possible cross-contamination. Moreover, the marshmallows (which actually contain the soy) are manufactured in a separate, allergen friendly facility.
Q: What are your store hours?
A: We are NOT open to the public. Due to the nature of our business, safety is our number one priority and we are not willing to risk contamination being brought into our facility. With respect to shipping, please see Section 2 of our Frequently Asked Questions, below.
Additionally, we do allow for SCHEDULED, in-store pickups, but we meet customers at the door and do not allow them inside our controlled environment. We apologize for the inconvenience, but again, safety first.
Section 2 – FAQ – Shipping & Refunds:
Are you apprehensive about ordering because you’re worried that the chocolate might melt? Don’t worry, we’ve got you covered! All of our products are shipped with reusable ice packs, insulated aluminum foil box lining, bubble wrap and bio-degradable peanuts. But even more important than any insulation or ice packs is the Safe Sweets “Melt-Free Guarantee” (see below). And if the following Frequently Asked Questions (FAQ) don’t put you completely at ease, please call or e-mail your questions to email@example.com.
Q: How are your products shipped?
A: All of our products are shipped using USPS (United States Postal Service) 2-day priority mail.
Q: Can I pick-up my order instead of shipping?
A: Yes. You may pick-up your order. At checkout, you can choose the “In-Store pick-up” option, and then contact us via e-mail at firstname.lastname@example.org or by phone at 440-385-7634 to schedule a pick-up time/window. If we do not hear from you, we will attempt to reach out using the contact information you provided at checkout. Please be sure to keep your scheduled pick-up date and time. If you have to cancel or change your pick-up, you MUST contact us by e-mail (email@example.com) or phone (440-385-7634) and speak to one of our staff members.
Q: What if my product arrives damaged?
A: We take numerous measures to ensure that your items will not be damaged during shipment, including bubble wrap and biodegradable shipping peanuts. In the unlikely instance that your items arrive damaged, please immediately take a picture of the damaged items and send to firstname.lastname@example.org so that we can assess and address the damage.
Q: What if my product arrives melted?
A: One of the many things that separates Safe Sweets from our competitors is our “melt-free guarantee.” If your product arrives melted, just shoot us a pic of the melted items and we will replace them at no charge. It’s that easy! We do not want our customers to have to worry about something going wrong with the postal service, extreme weather, or any other variable outside of their control. We strongly encourage you to ship to a business address, or any address where someone is likely to be available to receive the shipment at the time it is delivered. However, it that’s not an option for you, you’re still covered by the melt-free guarantee!
If your product(s) arrive melted/damaged, please immediately take a picture of the melted/damaged product and send it to email@example.com. We will quickly assess your request and if an exchange is warranted we will provide you with a return shipping label. Once we receive your defective items, we will issue you a replacement. We will NOT issue replacements for any defective items that are not returned to us, unless we specifically advise you not to return them.
Q: Do you offer refunds?
A: Yes. Safe Sweets makes the best allergy friendly chocolates on the planet, so we are happy to offer a 100% risk-free money back guarantee. If you’re not completely satisfied with your order, just let us know and we will refund your money immediately…no questions asked.